Memphis Light Gas and Water has received some negative press over the past few years. There has been issues about preferential treatment, mismanagement, unwarranted cut-offs, and sky high prices. Some of these arguments were justified, some weren't. Those issues are not what my post is about. I've noticed something, something I think is worth mentioning.
Operating a nonprofit and a small business has caused me to call on MLGW on several occasions. What I've noticed is how professional they have become. The above picture is a recent incident where our outside security light that we lease from MLGW was knocked down by a drunk driver. I called our Hometown utility company and reported our down light and prepared to wait a month of Sundays before anyone would get around to it. To my surprise I received a phone call that same day from a gentleman named Ronny. The first thing he said was that he was sorry for our inconvenience. After getting the facts on what type of light we had and its location Ronny gave me his number and said, "We're going to get on this right away. If there are any problems you only need to call me. I'll make sure it gets done." The very next day we get a knock on the door. The workers were there putting up the light. They took the time to make sure this was the light we wanted and that it was pointing toward the correct area. They were polite, professional and prompt.
I have had several encounters with the utility company recently and every time I was blown away with how well they handled the situation. So to MLGW, thanks for doing such a good job.